Conducting a Workplace Investigation: Mastering Workplace Investigations Module 3

Conducting a Workplace Investigation

Mastering Workplace Investigations Module 3

Ask the Right Questions. Get the Real Story. Lead with Confidence.

The Conducting a Workplace Investigation course gives you the practical skills to navigate the most critical — and often most challenging — phase of the investigative process. Learn how to lead interviews that uncover the truth, tailor your approach to different audiences, and effectively document everything along the way. You’ll gain strategies for managing high-stress conversations, dealing with difficult witnesses, conducting follow-ups, and minimizing retaliation risks. Whether you're in HR, compliance, or leadership, this module equips you to conduct fair, thorough, and defensible investigations with professionalism and confidence.

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Course curriculum

1. Important Information to Know Before You Get Started
2. Welcome to Module 3: Conducting Workplace Investigations
3. Module 3 Workbook
1. Core Values for the Workplace Investigator
2. Integrity in Conducting Interviews
3. Chapter 1 Quiz
1. Conducting Listening Sessions
2. Chapter 2 Quiz
1. Seeking & Reviewing Documents and Things
2. Reviewing Standard Documents
3. Other Common Types of Documents to Consider Requesting
4. Formulating & Titling Document Requests
5. Chapter 3 Quiz: Seeking & Reviewing Documents & Things
6. Searching Devices & Places
7. Recordkeeping Policies & Practices of the Employer
8. Anticipating Potential Spoliation & “Litigation Holds”
9. Chapter 3 Quiz: Searching Devices & Places and Considering Potential Destruction of Records
10. Why Engage IT in an Investigation
11. Forensic IT Searches
12. What IT Needs from You and How They Search
13. Chapter 3 Quiz: Why Engage with IT in an Investigation and How To Work With Them
1. Avoiding Scripted Interviews
2. Pitfalls of Scripted Interviews and the Power of Open Dialogue
3. Best Practices for Unscripted Interviews
4. Chapter 4 Quiz
1. Standardized Information for Witnesses
2. Basics of Effective Witness Interviews
3. Funneling
4. Chapter 5 Quiz: Witness Interview Basics
5. Techniques for Imprecise Memories
6. Differentiating Quality of Recollections in Witness Interview Notes
7. Moviemaker Mindset
8. Remember These Tips on Basic Questioning
9. Asking Leading Questions
10. Chapter 5 Quiz: Techniques for Imprecise Memories, Basic Questioning, and Asking Leading Questions
1. Refreshing Witness Memory – When is it Useful?
2. Suggested Timing for Memory Refreshing
3. Refreshing Memories Without Leading
4. Leading Questions to Refresh Memory
5. Chapter 6 Quiz
1. Focus on Relevant & Material Information
2. How and When to Challenge Witnesses
3. How to Unpack Topics in the Interview
4. Managing Aggressive Witnesses
5. Unhelpful Information and Managing Unfocused Witnesses
6. Responding to Elusive or Uncooperative Witnesses
7. Responding to Witness Curiosity
8. Chapter 7 Quiz
1. Structured Questioning Methods
2. Interviewing Methodology – PEACE Method
3. Interviewing Methodology – Reid Technique
4. Chapter 8 Quiz
1. Special Considerations for Virtual Interviews
2. Special Considerations for Virtual Interviews Continued
3. Chapter 9 Quiz
1. The Upsides and Downsides of Recording
2. Signed Witness Statements
3. Chapter 10 Quiz
1. Responding to Internal and External Inquiries
2. Addressing Interference
3. Chapter 11 Quiz
1. External Sources of Evidence
2. Chapter 12 Quiz
1. Broader Use of Artificial Intelligence (AI)
2. Chapter 13 Quiz
1. Generating & Correcting Interview Notes
2. Chapter 14 Quiz