Navigate Workplace Conflict Like a Pro — Master the Essentials of Investigations!

Get the skills you need to confidently handle workplace complaints and investigations with Introduction to Workplace Investigations, Module 1 of our Mastering Workplace Investigations Course. In just under two hours, you'll gain a solid foundation in the types of workplace complaints — including harassment, discrimination, retaliation, and misconduct — and learn how to effectively track and manage investigation data. This course covers both basic and complex investigations, explores key legal and ethical considerations, and introduces software solutions for managing employee relations data. Whether you're an HR professional, manager, or aspiring investigator, this module will give you the tools to conduct thorough, fair, and compliant workplace investigations.

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Course curriculum

    1. Important Information to Know Before You Get Started

    2. Welcome to Mastering Workplace Investigations!

    3. Welcome to Mastering Workplace Investigations Continued

    4. Before we begin...

    5. Course Completion Certification, HR & CLE Credits Process

    6. HR and CLE Credit Submissions Information Survey

    7. PointerWise University Course Player Overview

    8. Download Library and Course Syllabus

    9. Welcome to Module 1: Introduction to Workplace Investigations

    10. Module 1 Workbook

    1. Value of a Workplace Investigator

    2. Chapter 1 Quiz

    1. Basic Types of Workplace Complaints

    2. Harassment and Discrimination

    3. Harassment and Discrimination Continued

    4. Economic Harassment

    5. Environmental Harassment

    6. Harassment Prevention Strategies to be Investigated

    7. Retaliation

    8. Workplace Bullying

    9. Chapter 2 Quiz: Basic Types of Workplace Complaints

    10. Investigation Data & Why It Matters

    11. Types of Data to Collect

    12. Metrics for Investigatory Function

    13. Assigning ”Severity” Levels to Complaints

    14. Challenges and Risks with Severity Level Assignments

    15. Software Solutions for Larger Organizations

    16. Software Solution Examples

    17. Chapter 2 Quiz: Investigation Data & Metrics

    1. Basic vs. Complex Workplace Investigations

    2. Basic vs. Complex Workplace Investigations Continued

    3. Chapter 3 Quiz

    1. Special Risk Considerations for Public Employers

    2. Chapter 4 Quiz

    1. Why "Basic" vs. "Complex" Matters

    2. Chapter 5 Quiz

About this course

  • Free
  • 38 lessons
  • 2 hours of video content

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